Terms and Conditions

Welcome to Vera Melbourne (“we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website vera-melbourne.com (the “Site”) and the purchase of any products from us. By accessing our Site or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our Site.

1. Eligibility & Use of the Website

By using this website, you confirm that you are at least 18 years old or have permission from a legal guardian. You agree not to use the Site for any unlawful purpose or in violation of these Terms.

We reserve the right to refuse service to anyone, at any time, for any reason.

2. Product Information & Accuracy

We strive to ensure that all product descriptions, images, pricing, and details are accurate and up to date. However:

Colours may vary depending on screen settings
Measurements are approximate
Styling images are for inspiration only

We do not guarantee that all product descriptions or other content are error-free. If a product is materially different from its description, your sole remedy is to return it in accordance with our Returns Policy.

3. Pricing & Currency

All prices are displayed in the applicable currency unless stated otherwise. Prices may change at any time without notice.

We reserve the right to correct pricing errors, even after an order has been placed. If this occurs, we will contact you before processing the order or issue a full refund.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase. Orders are only accepted once payment has been successfully processed and the order has been confirmed by us.

We reserve the right to:

Cancel or limit quantities per order
Refuse orders that appear fraudulent or abusive
Cancel orders due to stock availability or technical errors

5. Payment

All payments are processed securely through third-party payment providers. We do not store your full payment details.

By submitting payment information, you confirm that:

You are authorised to use the payment method
The information provided is accurate and complete

6. Shipping & Delivery

Delivery times are estimates only and not guaranteed. Delays may occur due to:

Carrier issues
Customs processing
High order volume
External circumstances beyond our control

Vera Melbourne is not liable for delivery delays once an order has been handed over to the carrier.

7. Risk & Ownership

Risk of loss or damage passes to you upon delivery. Ownership of the products passes to you once payment has been received in full.

8. Returns, Refunds & Exchanges

We offer a 30-day money-back guarantee from the date of delivery.

Returned items must:

Be unworn and unused
Be in original condition
Include original packaging

Refunds are processed once items are inspected. Shipping costs are non-refundable unless the item is faulty or incorrect.

We reserve the right to refuse returns that do not meet these conditions.

9. Final Sale & Promotions

Items marked as Final Sale, Clearance, or sold during promotional campaigns may be subject to additional return restrictions, which will be clearly stated at checkout.

10. Sizing Disclaimer

Our garments may run small. We generally recommend selecting one size up from your usual size. Size guides are provided as a reference only and do not guarantee fit.

11. Intellectual Property

All content on this Site — including images, text, logos, designs, and layouts — is the property of Vera Melbourne and is protected by intellectual property laws.

You may not copy, distribute, or use any content without written permission.

12. User Conduct

You agree not to:

Misuse the website
Upload malicious code
Interfere with security features
Attempt unauthorised access to systems

Any breach may result in immediate termination of access.

13. Limitation of Liability

To the maximum extent permitted by law, Vera Melbourne shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or products purchased.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Vera Melbourne from any claims, losses, or damages arising from your breach of these Terms or misuse of the Site.

15. Governing Law

These Terms & Conditions are governed by the laws of Australia, without regard to conflict of law principles.

16. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting to the Site.

17. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Email: support@vera-melbourne.com
Website: vera-melbourne.com