Refund & Return Policy

At Vera Melbourne, we want you to feel confident shopping with us. If something isn’t right, we’re here to help.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date you receive your order.

If you’re not satisfied with your purchase for any reason, you may request a return within 30 days of delivery.

2. Return Eligibility

To be eligible for a return:

Items must be unused, unworn, and unwashed
Items must be in original condition
Original packaging must be included where possible

Returns that do not meet these conditions may be refused.

3. How to Start a Return

To initiate a return, please contact our customer support team with:

Your order number
Reason for return

We will provide return instructions once your request is approved.
Please do not send items back without contacting us first.

4. Refunds

Once we receive and inspect your return:

Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear, depending on your bank or payment provider

Shipping costs are non-refundable, unless the item is faulty or incorrect.

5. Exchanges

We do not offer direct exchanges.
If you would like a different size or item, please return your order for a refund and place a new order.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.

We will arrange a replacement or refund at no additional cost to you.

7. Final Sale & Promotional Items

Items marked as Final Sale, Clearance, or purchased during promotional campaigns (including closing sales) may be subject to additional return conditions, which will be clearly stated at checkout.

8. Sizing Disclaimer

Our garments may run small. We generally recommend selecting one size up from your usual size. Size guides are provided as a reference only and do not guarantee fit.

9. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we are not responsible for items lost in transit.

10. Contact Us

For any questions regarding returns or refunds, please contact us at:

Email: support@vera-melbourne.com
Website: vera-melbourne.com