Privacy Policy
At Vera Melbourne (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from vera-melbourne.com (the “Site”).
By using our Site, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information You Provide
When you interact with our Site or place an order, we may collect the following information:
Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third parties)
Order history and purchase details
Any information you provide when contacting customer support
Automatically Collected Information
When you visit our Site, we automatically collect certain information, including:
IP address
Browser type and device information
Pages viewed and interactions on the Site
Referring website or advertisement
Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
Process and fulfil orders
Communicate with you about your purchases
Provide customer support
Improve our website, products, and services
Detect and prevent fraud or unauthorised activity
Comply with legal obligations
Send promotional emails (you may unsubscribe at any time)
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable core website functionality
Remember your preferences
Analyse website traffic and performance
Support marketing and advertising campaigns
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
4. Sharing Your Information
We may share your information with trusted third parties only as necessary to operate our business, including:
Payment processors
Shipping and logistics providers
Email and marketing platforms
Analytics and advertising partners
Shopify and related service providers
These third parties are only permitted to use your information to perform specific services for us.
5. Advertising & Marketing
We may use your information to provide personalised advertisements on platforms such as Google, Meta (Facebook & Instagram), and other advertising networks.
This may include remarketing or interest-based advertising. You can opt out of personalised advertising via your browser or platform settings.
6. Data Security
We take reasonable measures to protect your personal information using administrative, technical, and physical safeguards.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
Fulfil orders
Comply with legal and accounting obligations
Resolve disputes
Enforce agreements
When no longer required, data is securely deleted or anonymised.
8. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal information
Opt out of marketing communications
To exercise your rights, please contact us using the details below.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. International Data Transfers
Your information may be processed or stored outside of Australia, including by third-party service providers. By using our Site, you consent to such transfers.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on the Site.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: support@vera-melbourne.com
Website: vera-melbourne.com