Shipping Policy
At Vera Melbourne, we aim to process and ship orders as quickly and smoothly as possible. Please read the information below for details on how shipping works.
1. Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details once available.
During high-demand periods, sales, or promotional events, processing times may be slightly longer.
2. Shipping Locations
We currently ship within Australia.
At this time, we do not offer international shipping unless stated otherwise.
3. Shipping Costs
We offer free shipping on all Australian orders, unless otherwise stated at checkout.
Any applicable shipping charges will always be clearly displayed before you complete your purchase.
4. Delivery Timeframes
Estimated delivery times vary depending on your location and carrier, but most orders are delivered within a few business days after dispatch.
Please note:
Delivery times are estimates only
Delays may occur due to postal services, weather, customs, or other factors beyond our control
Vera Melbourne is not responsible for delays caused by third-party carriers.
5. Tracking Information
Once your order has been shipped, you will receive tracking details via email. Tracking updates may take up to 24 hours to appear after dispatch.
6. Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
Vera Melbourne is not responsible for orders delivered to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply.
7. Lost or Delayed Shipments
If your order appears to be delayed or lost in transit, please contact us and we will assist in locating your shipment.
While we will do our best to help, Vera Melbourne is not liable for parcels lost or delayed by shipping carriers once the order has been dispatched.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item so we can assist you promptly.
9. Public Holidays & Peak Periods
Shipping times may be affected during public holidays, peak seasons, or major promotional events. We appreciate your patience during these times.
10. Contact Us
If you have any questions about shipping, please contact us at:
Email: support@vera-melbourne.com
Website: vera-melbourne.com