FAQ
We’ve answered the most common questions below. If you can’t find what you’re looking for, feel free to contact us — we’re always happy to help.
Where are you based?
Vera Melbourne is an Australian brand. We’re run by Aussies and our store is operated locally, with a focus on quality, reliability, and honest customer service.
How long does shipping take?
Orders are processed quickly and typically ship within 1–2 business days. Delivery times vary slightly by location, but most customers receive their order within a few business days.
Do you offer free shipping?
Yes. We currently offer free shipping on all orders within Australia.
Are your products true to size?
Our pieces are designed for comfort. We generally recommend going one size up for the best fit. If you normally wear L, then choose XL with us.
Is this a real Australian store?
Yes. Vera Melbourne is a genuine Aussie-run business. We understand the frustration of unreliable online stores, which is why transparency and trust have always been important to us.
What if I want to return my order?
We offer a 30-day return policy. If you’re not completely happy with your purchase, simply contact us within 30 days of receiving your order and we’ll guide you through the return process. Your satisfaction matters to us, and we’re always here to help.
How can I contact you if I need help?
You can reach our customer support team via the contact page or email. We aim to respond as quickly as possible and are always happy to help.
